HelpConsole Version 7

Creating a help system for your product or service has never been easier! Anyone within your company will be able to quickly create professional web based help systems and PDF manuals that run in all browsers on all platforms.

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Dynamic Web-based Help Authoring

It's easy to think of help systems as being static. You create a user manual for your product and you're done. The reality is that once a product is released, the documentation constantly changes. A service pack may be released for your product, a new version of Windows comes onto the market, certain help topics become outdated, etc. HelpConsole 7 makes it easy to design and maintain help systems right from your website.

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HelpConsole 7 runs on every device, anywhere

HelpConsole 7 Projects Can Be Edited From Any Device

Update From Anywhere

Edit your dynamic help system right from your website using a standard browser. Simply log in, make changes and then log out.

The reality is that once a product is released, the documentation constantly changes. It is easy to design and maintain help systems right from your website hosting HelpConsole 7.

You can access your HelpConsole 7 help system from any browser and operating system over the Internet.

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A HelpConsole 7 Help System

Create a Help System

Creating a professional help system for your product or service has never been easier.

Anyone within your company will be able to quickly create professional web based help systems and PDF manuals that run in all browsers on all platforms.

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A HelpConsole 7 Knowledgebase

Create a Knowledgebase

Creating a professional knowledgebase for your company has never been easier.

Allow your customers to quickly find solutions to product issues without having to submit support tickets or call your support department.

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Make Videos and Embed Them in HelpConsole 7

Add Videos

HelpConsole 7 supports most video formats including .MP4, .OGG, .Webm and supports embedding YouTube and Vimeo videos.

Showing readers the answer to their question in a video is often better than trying to explain it. Include demonstration videos, tutorials, etc.

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Mobile Support

Supports all major mobile devices. HelpConsole 7 was developed with Bootstrap 3 and responsively reorganizes your help system content to fit mobile devices automatically.

As well, the use of simple Bootstrap templates and Bootstrap CSS/Components are fully supported in HelpConsole 7!

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HelpConsole 7 Language Support

Language Support

HelpConsole 7 provides full unicode support, allowing you to create help systems in most languages. Right-to-left languages such as Arabic and Hebrew and fully supported.

All aspects of the interface can be translated including tool tips, captions, etc.

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Page Ratings and Comments

Page Ratings & Comments

Enrich your help content, and collect feedback, by allowing readers to submit comments, rate pages, or click yes or no for 'Was this Helpful'.

Comments can be displayed to the public immediately or first approved by an administrator.

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Page Editor in HelpConsole 7

Design Environment

HelpConsole 7's powerful visual design environment and extensive features make it easy to create and integrate professional help systems for application, or services.

HelpConsole 7 was designed with ease of use in mind. Anyone within your company will be able to quickly create professional web-based help systems and PDF manuals that run in all browsers on all platforms.

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Multiple sessions may edit HelpConsole 7 projects together

Multi-Author Collaboration

Allow multiple authors to work simultaneously on a help project. Pages are automatically locked while being edited. The design environment is completely web-based, which means that users can edit the help project from anywhere using a standard web-browser, with no software to download, install, or maintain.

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Importing Files into HelpConsole 7

Import Existing Documents

HelpConsole 7 can import documents from various formats. The following formats can be imported into your help project:

  • Microsoft Word™
  • Microsoft Excel™
  • Microsoft® HTML Help (CHM)
  • HTML Documents
  • XHTML Documents
  • RoboHelp® Projects
  • FrameMaker®
  • Flash Videos (*.swf, *.awi, *)
  • Media Files (*.mov, *.wma, *.wmv, *.avi, *.wav, *.mpeg, *.mpg, *.mpe, *.mp3, *.m3u, *.mid, *.midi, *.snd, *.mkv)
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File folder in HelpConsole 7

File Sharing

Add a file folder to your dynamic help system to allow your customers to easily upload and download documents, images, etc.

Permissions can be assigned to define who can view, download and upload files.

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Reader Feedback

  • Submit comments.
  • Was this helpful (yes/no).
  • Rate page.

Collaboration

  • Multi-author support. Page and contents are locked when being edited.
  • Author sticky notes. Only visible in edit mode.
  • Review process. Automatically flag new and edited content for manager to review.
  • Activity log, shows actions performed by authors.

Fully Customizable

  • Quickly add a company logo and change the theme header with inline editing.
  • Customizable page header and footer
  • Apply custom styles at the application, project and skin levels.

Language Support

  • Support for all Unicode languages.
  • Translate all aspects of the interface including tooltips, captions, labels, etc.
  • Asian language support.
  • Support for Right-to-left languages such as Hebrew and Arabic.
  • Dropdown language list for Google translation.

Import Existing Content

  • Pages from another HelpConsole project.
  • Adobe® FrameMaker®.
  • Microsoft® Word™.
  • Microsoft® Excel™.
  • HTML/XHTML.
  • Adobe® RoboHelp® projects.
  • .CHM (HTML Help).
  • YouTube Videos.
  • Flash Videos (*.swf, *.awi, *)
  • Media Files (*.mov, *.wma, *.wmv, *.avi, *.wav, *.mpeg, *.mpg, *.mpe, *.mp3, *.m3u, *.mid, *.midi, *.snd, *.mkv)

Help Formats

  • Flat Help (web-based, frameless, search engine friendly).
  • Frames Help (web-based, page displayed in iframe).
  • Dynamic Help (web-based, easy to update).
  • Mobile Help (Responsive Design with Bootstrap 3).
  • PDF Manual.
  • Microsoft® Word™.
  • Single HTML File (one continuous HTML document).

Contents

  • Include external pages such as Word documents, PDF manuals, HTML pages, spreadsheets, etc.
  • Drag and drop pages and folders.

Page Editor

  • Copy and paste from other documents such as MS Word, MS Excel, webpages, etc.
  • Paste images directly from the clipboard (using Chrome).
  • Advanced Table Editor.
  • Auto-numbering, bullets.
  • Image hot spot editor.
  • Spellcheck.
  • CSS Stylesheets.
  • Author Sticky notes.
  • HTML, CSS, XML code formatting.
  • Toggle panels (hide or show content by clicking + or -).

PDF Manual

  • Fully customizable PDF Template.
  • Customizable cover page.
  • Customize PDF header and footer
  • Auto generate Table of Contents
  • Auto generate Index
  • Active contents links
  • Active links between pages.

Dynamic Authoring

  • In-place editing.
  • Command line publishing.
  • Backup project to single Zip file.
  • Section 508 Compliance.
  • Context sensitive help. Link from any web-based or windows application.
  • Search engine. Search results are displayed by relevance based on various criteria. Readers can apply conditions such as 'any page', 'all pages' and 'page title'. Results can also be filtered by chapter.
  • Global search and replace.

Reports

  • Activity Log
  • Page Status
  • Unused Images
  • Pending Comments
  • Broken links
  • Orphaned Pages

Restricted Help System

  • Hide all content until a user logs in.
  • Hide some content until a user logs in.
  • Restrict functionality based on security group.

Activity Log

  • Track author activity such as add/delete page, etc.
  • Track reader activity such as pages viewed, searched for, etc.
  • If not logged in, activity is tracked by IP Address.

Content Reuse

  • Conditional page content
  • Conditional pages
  • Conditional variables
  • Text Variables
  • HTML snippets
  • Embedded pages
  • Merged projects
  • Topic Popups (onmouseover or onclick).

Social Media

  • Embed YouTube videos
  • Embed Facebook and Twitter feeds
  • Add Facebook, Twitter, Google+ engagement buttons
  • Allow readers to comment on help pages

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